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Claims

The process is very simple indeed.

Appointment with the Dental Practice

In the first instance, the Patient will visit you if they suspect that remedial treatment is necessary

Claims procedure

The Dental Practice will, in the event of a claim, submit the following information online as well as setting out the remedial work required to be undertaken.

The information is submitted online to Riva Insurance Brokers Ltd who administer the policy and they will acknowledge receipt by email.

Information required to support a claim

You will be asked to submit the patient’s Treatment Plan, Medical History and Patient Notes

In the event of crown/bridge/abutment fracture or abutment screw loosening:

  • X-ray of the implant and restoration at fitting stage where available.
  • Photograph or X-ray of the fractured crown/bridge/abutment or loose abutment screw.
  • Confirmation that the patient has undertaken an annual review of the implant site with a dentist.
  • Confirmation that the patient has followed the dentist’s recommendations to maintain the health of the implant site.
  • Total estimated cost of the remedial work (subject to Policy Terms and Conditions)

In the event of implant failure:

  • X-ray of the implant at the placement stage where available
  • X-ray or photograph of the failed implant
  • Confirmation that the patient has undertaken an annual review of the implant site with a dentist.
  • Confirmation that the patient has followed the dentist’s recommendations to maintain the health of the implant site.
  • Estimate of total cost of the remedial work (subject to Policy Terms and Conditions)

Payment of claims

The Insurer or anyone acting on the Insurer’s behalf will work to process any claims quickly and efficiently.

Evidence of claim

The Insurer reserves the right to request additional supporting evidence in respect of a claim

This is only a brief description of the full policy details which are contained in the Policy Wordings and which include limitations, exclusions and cancellation rights. If there is any conflict between the contents of this document and the policy, the policy will govern in all cases.